Privacy policy

1. WHAT DOES THIS POLICY COVER?

This Privacy Policy covers all aspects of our relationship with our customers and visitors. It encompasses various activities such as property rentals, rental management, marketing of rental listings, provision of guest services, and your use of LUX BNB Holiday Homes websites or applications. It also includes interactions on social media platforms and communications related to the services we offer. However, please note that certain LUX BNB Holiday Homes services may have their own specific privacy policies that override this general policy. Additionally, this Privacy Policy does not extend to any third-party websites that you may access through our website or any third-party websites where we advertise.

2. INFORMATION COLLECTED OR RECEIVED

We collect certain personal information from you in order to provide the services you request, fulfill our contractual obligations, and comply with legal requirements. If you refuse to provide this information, we may not be able to provide you with our services.

When you reserve, pay for, or stay in a property through LUX BNB Holiday Homes, we collect the following information:

1. Contact information: This includes your first and last name, contact phone number, email address, and other digital contact information. We may also collect names and contact information of other renters or guests.

2. Payment information: We collect your payment information, such as credit card, debit card, or check information, and billing address to process payments.

3. Identity information: To prevent fraud, comply with the law, or meet the requirements of a hotel, resort, or community association, we may collect proof of identity or age, such as Emirates ID (GCC ID), passport, or other identity information.

4. Other information: We may collect information about your automobile(s) and license plate number(s) for parking permits. We may also collect information about your age and the ages of other guests for check-in or if there is a minimum renter age requirement. Additionally, we may collect additional personal information as required by law or the property's regulations.

When we provide rental management or marketing services, we collect the following information:

1. Contact information: This includes your first and last name, property address, mailing address, contact phone numbers, email addresses, and other digital contact information. We may also collect names and contact information of other property owners, guests, or family members.

2. Bank account, tax, and identity information: We collect information such as your bank account details, tax identification number, and proof of identity to make payments, comply with the law, or manage taxes and licenses on your behalf.

3. Other information as required by law: We may collect additional personal information to comply with legal requirements.

When you provide us with additional information:

1. Information provided during communications: Any information you provide during interactions with LUX BNB

Holiday Homes, whether in person, over the phone, via email, text messages, applications, or other electronic means.

2. Other information you choose to provide: Any additional information you choose to provide, such as reviews, comments, requests, interactions on social media, attendance at events, referrals, searches, contest entries, or preferences.

We may also collect information about you from third parties, subject to their own privacy policies. This includes information provided by third-party booking platforms, friends or family members, service providers, utility companies, contractors, tour operators, government entities, and identity verification or background check providers.

We automatically collect certain information when you visit our website, use our applications, or communicate with us:

1. Information about your site visits: We collect information about your activity on our website, such as the pages you visit, your search history, booking activity, and interactions with the site.

2. Device and browser information: We collect information about the device and browser you use, including hardware details, operating system, browser type, IP address, and crash data.

3. Location information: If you use our mobile websites or applications, we may collect location information with your consent.

Please note that we do not intentionally collect sensitive personal information, such as medical history, political views, religious beliefs, or genetic data.

3. HOW WE USE YOUR INFORMATION

We use the information you provide in various ways, depending on the Services you use and how you use them. Here are some of the ways we utilize your information:

1. Providing Services: We use your information to fulfill the services you request and to meet the terms of any contract between you and us. This includes responding to your inquiries and communicating with you about reservations and stays. We also use your information to ensure that you can stay in a property you have booked and to provide customer service and rental management services.

2. Fraud Prevention and Security: We utilize your information to detect and prevent fraud or illegal activity. This helps us maintain the security of our Services and protect both you and us from any potential harm.

3. Optimization and Customization: We analyze your information and usage of our Services to optimize, customize, and enhance your user experience. This includes personalizing your user experience by displaying properties based on your preferences and search and booking history. We also use your information to enhance the performance of our websites and applications.

4. Advertising and Marketing: We may communicate with you about our services, send advertisements, and provide marketing communications in accordance with applicable laws. We may use your information and your search, browsing, and booking history to send promotional messages and offers that may interest you. Additionally, we analyze the effectiveness of our advertising and marketing efforts and may carry out marketing campaigns on third-party websites or social media platforms.

5. Legal Obligations and Security: We may use your information to comply with legal and contractual obligations. This includes collecting and storing certain identity and contact information for bookings and obtaining tax identification information for payment purposes. We may also use your information to enforce agreements, resolve disputes, and cooperate with investigations related to potential criminal activity.

Please note that we may also generate aggregated information that does not identify you specifically, for purposes such as analyzing ad impressions or clicks.

We take the privacy and security of your information seriously and strive to use it responsibly and in accordance with applicable laws and regulations.

4. HOW WE SHARE OR DISCLOSE YOUR INFORMATION

In order to fulfill our contractual obligations and provide the Services you request, we may share your information with third parties. Here are some instances where we may share your information:

1. Local Service Providers: We may share your information with local service providers, such as maintenance technicians, contractors, and housekeepers, who assist us in providing the services you request. This may include sharing your full name, the names of other guests, and your contact information.

2. Third-Party Providers: We may share your information with third-party providers who help us with payment processing, property access, fraud prevention, identity verification, risk assessment, and anti-money laundering compliance. These providers are only given access to the information they need to perform specific tasks on our behalf, and they are contractually obligated to use it only for the purposes for which it is disclosed.

3. Community Associations and Government Entities: In some cases, community associations, facility management companies, building security departments, government entities, or other third parties may require us to provide guest information in connection with a specific reservation. This may include sharing your full name, age, contact information, government-issued identification, and vehicle information.

4. Additional Services: We may share your information with local third-party business partners who offer additional services related to the property you have booked. For example, we may provide your name and email address to a company that offers concierge services.

5. Subsidiaries and Affiliated Companies: With your consent and as allowed by applicable law, we may share your information with LUXBNB Holiday Homes subsidiaries or affiliated companies under common ownership or control. These parties will be bound by their own privacy policies that are at least as protective as this Privacy Policy.

6. Sale, Merger, or Change of Control: If there is a sale, merger, change of control, or reorganization of LUXBNB Holiday Homes, we may share your information in connection with such events. The acquiring entity will have the right to use your personal information, but only as permitted in this Privacy Policy unless you agree otherwise.

7. Legal Compliance and Protection: We may disclose your information, including personal information, to comply with legal requests, respond to court orders or subpoenas, resolve disputes, prevent harm to persons or property, protect our rights, or investigate and prevent illegal activities.

8. Vendors and Service Providers: We may share your information with vendors or other third parties that provide us with services or software, such as communication or marketing platforms.

9. Social Media Platforms and Advertising Publishers: We may share certain personal information, such as your email address, with advertising publishers like Facebook or Google to generate leads or promote our Services.

10. Government Permits and Taxes: We may share identifying information regarding your property with government entities or agencies to obtain permits and licenses required for rental management services. This may include your full name, contact information, property address, and identity documents.

11. Aggregated Information: We may aggregate data about individuals who use our Services and share this anonymized information with third parties for business purposes, such as analyzing marketing efforts and refining the services we offer. When we share aggregated information, it does not include personally identifiable data.

Please note that we take appropriate measures to ensure that any third parties with whom we share your information are bound by confidentiality obligations and use it only for the purposes for which it is disclosed.

5. YOUR RIGHTS AND PREFERENCES

LUXBNB Holiday Homes may send you communications regarding your bookings or property inquiries, which are necessary for providing the requested services. Opting out of these transaction-related communications is not possible.

You may also receive marketing communications from LUXBNB Holiday Homes in accordance with the law. You can update your preferences or unsubscribe from these communications by clicking the "unsubscribe" link or contacting us at info@luxtravels.com. Please allow time for your preferences to be processed. However, even if you opt out of marketing messages, we may still contact you for transactional purposes such as reservation confirmations or review requests. If you opt back in to receiving marketing communications, your information will be removed from our opt-out databases.

Additionally, you may receive business-related communications from third parties, such as resorts, regarding your bookings or property inquiries. Opting out of these communications is not possible if they are necessary for providing the requested services.

You may also receive marketing communications from third parties with whom LUXBNB Holiday Homes has contracted or is running joint promotions. To opt out of disclosing your personal information to these third parties, please contact us at info@luxtravels.com. We do not sell your personal information to non-agent third parties, so there is no need to opt in or out of such sales.

You have certain rights to access and control your personal information. You can request corrections to inaccurate or incomplete personal information, access a copy of your personal information in our possession (where permitted by law), request deletion of your data (where permitted by law), object to or limit the use of your information, and limit the ways we use your personal information (especially if it is inaccurate or unlawfully used). To exercise these rights, please contact us at info@luxtravels.com.

We retain your personal information for as long as necessary to fulfill our contract with you and comply with legal requirements. The retention period depends on the type of information collected, the purpose of collection, and applicable laws. Even after deletion, your information may remain visible to the public or third parties if shared. Backup copies of your information may also be retained. If you delete your user account, certain reservation and transaction information will be retained as required by law or our legitimate business interests.

We collect, use, and share your personal information based on lawful bases such as contract, consent, legitimate interests, or as allowed by applicable law and consistent with this Privacy Policy.

6. HOW WE SECURE YOUR INFORMATION

When you make a booking with LUXBNB Holiday Homes, your order information, including payment details and address, is transmitted securely using SSL (Secure Sockets Layer) technology. This encryption ensures that your personal information is protected from unauthorized access. We take the security of our websites seriously and implement industry-standard measures to safeguard them. We also monitor for any potential security breaches.

While we make every effort to prevent security breaches, it is important to note that no method of transmission or storage is 100% secure. Therefore, we cannot guarantee absolute security. In the event of a security breach that may compromise your personal information, we will comply with relevant notification laws and take appropriate actions to mitigate any potential harm.

If you have any concerns about the security of your personal information, please contact us at info@luxtravels.com

7. THIRD-PARTY WEBSITE LINKS

Our websites may contain links to third-party websites for your convenience. Please note that once you click on these links, you will be redirected to websites that are beyond our control. We do not take responsibility for the privacy practices or the content of these third-party websites.

This Privacy Policy applies solely to the information collected on our websites. We encourage you to review the privacy policies of any other websites you visit carefully to understand their practices regarding the collection, use, and disclosure of your personal information.

If you have any concerns or questions about the privacy practices of third-party websites, we recommend contacting them directly for more information.

8. OUR SITES AND CHILDREN

Our sites and mobile apps are not intended for children. We do not knowingly collect information from children under 18.

9. COOKIE POLICY

I understand that LUXBNB Holiday Homes' website uses cookies to enhance the functionality of the site and improve your browsing experience. Cookies are small text files that are placed in your browser and allow websites to recognize your browser or device. They are used for various purposes, such as enabling certain site features, storing user preferences, analyzing website usage, and delivering relevant advertising.

There are four main types of cookies used by LUXBNB Holiday Homes:

1. Essential Cookies: These cookies are necessary for you to navigate the website and use its features. For example, they may be used to save and view your favorites on the site.

2. Analytics Cookies: Also known as performance cookies, these cookies collect information about how visitors use the website and help improve its performance. This includes data on site visits, referral sources, user behavior, and the effectiveness of advertising campaigns.

3. Functionality Cookies: These cookies remember information you have entered or choices you have made on the website, such as your username, language preference, and marketing preferences. They provide a more personalized user experience by eliminating the need to set these preferences again during your next visit.

4. Targeting Cookies: LUXBNB Holiday Homes and its advertising partners may use targeting cookies to deliver relevant advertisements based on your browsing activities on their website. These cookies track your interactions with the site and enable advertising networks to display tailored ads to you.

You have the option to manage and delete cookies in your browser settings. However, disabling cookies may limit your access to certain parts of the LUXBNB Holiday Homes website and may affect the functionality of certain services.

In addition to cookies, LUXBNB Holiday Homes may also use other standard internet technologies, such as pixel tags and web beacons, to track visitors to their website.

Please note that LUXBNB Holiday Homes does not currently respond to Do Not Track browser settings or signals. Internet-standard tracking tools may still be used to collect information about your internet activity, as disclosed in their Privacy Policy.

For more information on managing cookie settings in specific browsers, you can refer to the provided links for Google Chrome, Mozilla Firefox, Internet Explorer, Safari, and Opera. Mobile browsers may have different methods for managing cookie settings.

It is recommended to visit the website www.allaboutdnt.org to learn more about the Do Not Track privacy preference and its implications.

UPDATING PERSONAL INFORMATION

At LUXBNB Holiday Homes, we strive to ensure that the personal information we collect from you is accurate and up to date. We provide you with the ability to update your information through your account profile settings on our website. If you believe that any of your information is incorrect or inaccurate, please notify us immediately. We will promptly investigate the matter and correct any inaccuracies as necessary. If there are any legitimate business or legal reasons that require us to retain certain information, we will inform you accordingly.

When updating your personal information, we may request verification of your identity to ensure the security of your data. This is done to protect your privacy and prevent unauthorized access to your account.

If you encounter any difficulties or have any concerns regarding the deletion of your personal information, please contact us at info@luxtravels.com. We will make reasonable efforts to address your request and delete any relevant information in accordance with applicable privacy laws.

We value your privacy and are committed to protecting your personal information. For more details on how we handle and safeguard your data, please refer to our Privacy Policy.

11. CHANGES TO PRIVACY POLICY

At LUXBNB Holiday Homes, we understand the importance of keeping our Privacy Policy and Terms & Conditions up to date. We may make changes or updates to these documents from time to time in order to meet legal requirements or to align with industry standards.

We encourage our customers to regularly visit the Privacy Policy and Terms & Conditions sections on our website to stay informed about any changes that may impact their rights and obligations.

Any modifications to the Privacy Policy and Terms & Conditions will become effective on the day they are posted on our website. It is important for you to review these documents periodically to ensure that you are aware of the latest updates.

Please note that the current version of our Privacy Policy was last updated on 18-Dec-2023. If you have any questions or concerns about our Privacy Policy or Terms & Conditions, please contact us for further assistance.

12. CONTACT US

If you have any questions, comments, or if you would like to exercise any of your rights regarding your personal information, please feel free to email our team at info@luxtravels.com. We value your privacy and will make every effort to respond to your inquiries within a reasonable timeframe.

Thank you for choosing DLX Holiday Homes Rental LLC. We appreciate your trust in us.